If you enable product status as one of attributes to be synced on Settings page, then Marketplace product status will follow Shopify’s:
- Active product on Shopify will set Marketplace product as active
- Draft product on Shopify will set Marketplace product as inactive
However, there is an exception for Tokopedia. Out App might also set your Marketplace as inactive even if Shopify’s product status is active, when the inventory is reaching zero. This is due to technical limitation on Tokopedia that does not allow us to set stock inventory to zero. Therefore, in this case, the inventory on Tokopedia will be set to 1, while the product status is set as inactive.
If you’re facing a different issue than above, contact our support at [email protected]. We’ll look into the issue as soon as possible.