• What happens if I add or remove variants on Shopify

    • August 17, 2021
    • Admin

    When you add or remove variants on Shopify, Osco will automatically add or remove the variants on Marketplace. This means product variants on Marketplace will always mirror Shopify’s.

  • How product syncing works

    • Admin

    Osco will update products on Marketplace when there are updates on Shopify. This will happen in real-time. This doesn’t happen in the opposite direction. If you update products on Marketplace, it won’t update the products on Shopify. The updates or syncing will only happen on product attributes that you have selected…

  • Eligibility

    • Admin

    Shopee and Lazada All shops on Shopee and Lazada are eligible to use Osco. Tokopedia Osco can only be used by Power Merchant or Official Store on Tokopedia. This is because Tokopedia only allows product and inventory management by a third party for Power Merchant and Official Store. If you’re…

  • Linking existing products on Tokopedia

    • Admin

    There are 2 ways to link existing products: Mass Action: Link all products (recommended for initial onboarding) Bulk Action: Link selected products Mass Action All existing products on Tokopedia can be linked with Shopify by using SKU info. Product with matching SKU will be linked. Steps: Ensure that the SKU…

  • Setting up Osco

    • Admin

    After you install Osco and select one of the plans, you’ll be redirected to Settings page where you can setup the connection as well as how you would like Osco to sync your products. Below are the steps that you can follow to setup Osco: Connect your Marketplace shopClick Connect button on…

  • Connecting my Tokopedia shop

    • Admin

    To connect your Tokopedia shop, click Settings on the top navigation and then Connect button for Tokopedia account. You will then be prompted to input your Tokopedia shop domain. You can find your Tokopedia shop domain from the URL of your tokopedia shop homepage (ie: tokopedia.com/<myshopdomain>). After you submit your Tokopedia shop domain, kindly…

  • Will Shopify inventory be updated if Import Order is disabled

    • July 29, 2021
      • Orders
    • Admin

    Shopify inventory will always be adjusted according to the quantity of products sold from Tokopedia Order (regardless of whether import order is enabled / disabled), as long as the products are already synced. However, if products are unsynced, then Shopify inventory will not be adjusted, because we do not have…

  • How importing orders into Shopify works

      • Orders
    • Admin

    If you enable this on the Settings page, new orders from Tokopedia will be imported into Shopify in real-time with the following mechanism: Imported Order will be tagged with ‘tokopedia’, and have a note of the Tokopedia invoice number Status of imported Order will be paid and unfulfilled If you…

  • I have an issue that product title is not synced

      • Products
    • Admin

    If you enable product title as one of the attributes to be synced on Settings page, then changes on Shopify product title will update Tokopedia’s. However, product title on Tokopedia can no longer be updated if there is already at least 1 transaction happening on Tokopedia. This is a technical…

  • I have an issue that product status is not synced

      • Products
    • Admin

    If you enable product status as one of attributes to be synced on Settings page, then Tokopedia product status will follow Shopify’s: Active product on Shopify will set Tokopedia product as active Draft product on Shopify will set Tokopedia product as inactive However, we might also set your Tokopedia as…

Prev Next