Adding, removing, or updating variants on Tokopedia will not update Shopify’s. In general, we do not recommend this, as this might cause inventory syncing issues. If you have specific use case that requires you to do this, feel free to send us an email at [email protected].
When you add or remove variants on Shopify, Osco will automatically add or remove the variants on Tokopedia. This means product variants on Tokopedia will always mirror Shopify’s.
Firstly, Osco will update products on Tokopedia when there are updates on Shopify. This will happen in real-time. Note that this doesn’t happen in the opposite direction. If you update products on Tokopedia, it won’t update the products on Shopify. Secondly, the updates or syncing will only happen on product…
By default, any inventory changes on Shopify (whether due to new order on Shopify, or manual update on Shopify) will be pushed to Tokopedia. But this might not happen if the products on Tokopedia are under promotion. However, if the issue is not because of products under promotion on Tokopedia,…
Shopify inventory can only be updated for products that are already synced with Tokopedia, as this is how we identify the mapping of products between Shopify and Tokopedia. However, if the issue is not because of unsynced product, send us an email at [email protected] and provide us Tokopedia order ID…
Manually updating inventory on Tokopedia will not update the inventory on Shopify. Shopify inventory will only be adjusted if there is a new order on Tokopedia according to the quantity of the sold products.
Osco will keep the inventory up-to-date between Shopify and Tokopedia in real-time with the following mechanism: Inventory update on Shopify will be pushed to TokopediaAny changes to Shopify inventory will be pushed to Tokopedia. The inventory changes can be triggered either by new order on Shopify, or manual product updates…
Osco can only be used by Power Merchant or Official Store on Tokopedia. This is because Tokopedia only allows product and inventory management by a third party for Power Merchant and Official Store. If you’re not Tokopedia Power Merchant or Official Store but interested in using Osco to manage your…
There are 2 ways you can find Tokopedia product ID: Download product template on Tokopedia using their bulk edit feature (edit sekaligus), as explained by this article. Product ID is one of the fields that can be found on the downloaded template. Go to Edit Product on Tokopedia Seller Center,…
To link existing products on Tokopedia, go to Products page using the top navigation. Find the products that you would like to link to Tokopedia by using the filters or search function Select the products to be linked by ticking the checkboxes Click Link to Existing on Tokopedia from the…