How importing orders into Shopify works
If you enable this on the Settings page, new orders from Tokopedia will be imported into Shopify in real-time with the following mechanism:
- Imported Order will be tagged with ‘tokopedia’, and have a note of the Tokopedia invoice number
- Status of imported Order will be paid and unfulfilled
- If you reject the order from Tokopedia, the imported Order on Shopify will be cancelled, and the corresponding product inventory will be restocked
- After the order has been shipped, the imported Order status will be updated to paid and fulfilled
A couple of things to note:
- If Tokopedia Order has products that are unsynced, then the imported Order on Shopify will have custom items for the unsynced products
- If the price of the synced products on Tokopedia is less than the price on Shopify, then the imported Order will have custom discount in order to match the total price between Tokopedia and Shopify
- If the price of synced products on Tokopedia is greater than the price on Shopify, then the imported Order will have a custom item to match the total price between Tokopedia and Shopify
- Shipping cost on Tokopedia will be excluded when importing Order into Shopify